Pagal World
Make Registration More Fun with a Timeline
Gaming operators who ask for all the information on one page risk overwhelming and putting off potential customers. By breaking down the registration form into several steps, such as personal data, identity verification and payment method registration, the process seems much more manageable. Consider making the process more fun with a timeline that tracks the steps taken so customers know where they are and what they still need to do.
Design Data Fields that Work for Everyone
Mailing address formats vary around the world, as do first and last name conventions. Data fields requiring a house number will not work for customers with only a house name, just as fields requiring only a last name will not work in Spain or most countries. ‘South America. To ensure that legitimate customers can register themselves, use generic fields such as “address line 1”. If this is not possible for regulatory reasons, ensure that the fields have been localized for each target market.
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Make Field Descriptions Static
Gaming operators often make the mistake of using erasable field labels that disappear as soon as the user starts typing their answer. As the label is no longer visible, the user cannot check what they entered in the field if an error message is displayed. Use static labels outside, above, or below fields, so users don’t have to delete their responses to see the field labels.
Provide Detailed Instructions
Whenever you ask users to follow specific instructions, like creating a password that follows a certain format, you need to make sure they know what’s expected before they start typing. Be sure to list all requirements in bulleted list format. Users often benefit from visual aids, such as diagrams showing where they can find a certain number on their ID document, or advice such as “You can usually find your local tax reference on payslips or letters concerning taxes, pensions and allowances. » Additionally, ensure that instructions are tailored to different markets, for example referring to the local tax reference as the National Insurance Number (NI) for the UK public.
Communicate Errors Clearly
If users can’t see where they’re going wrong, they may believe the app simply doesn’t work or experience intense frustration. If a user enters incorrect information, first display an eye-catching red error message describing the problem, such as “invalid passport number.” Next, highlight the affected field, both so the user can easily locate the error and to encourage them to change just one detail. Third, tell them how to correct the error by providing details, such as “passport numbers should not contain spaces” or “passport number is too long.”
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Give Users Options at Crucial Steps
The more options you give users to take actions, the easier you make the signup process. When requesting a user’s ID, consider allowing them to choose whether to upload an image of their ID or take a photo of it with their webcam or phone camera. At the payment details stage, make sure that users can pay and receive payments using all banking methods typical of their country.
Issue Warnings When Users Try to Stop Registration
If a user becomes distracted while registering, they may close the app or registration window thinking they can continue registering later. To prevent users from finding out their data is missing and then giving up, send a pop-up message to check if they are sure they want to abandon the process when they try to exit.
Avoid Pre-Filling Answers
Even if you feel like you’re saving them time, users don’t like pre-populated fields or checkboxes because they no longer have control. Additionally, if a field is pre-populated incorrectly, the user’s first instinct will be to think that they are not eligible for the service and they may not realize that they can change it. In the case of checkboxes, even if a user cannot continue without confirming that they have read the T&Cs, for example, they may feel manipulated if this field is pre-filled. Worse yet, if they fail to uncheck the box, they may feel their rights have been violated.
Justify the Request for Information
Customers feel more comfortable entering their personal information if they understand why it is required. Gambling operators should briefly explain the purpose of each step of the registration process and only request the minimum amount of information necessary to onboard a user. If unusual or highly sensitive data is required for any reason, include a brief rationale below the corresponding field.
Ensure Fast Loading Times
The less information the user has filled in, the faster they expect the next page to load. To avoid losing potential customers at the first hurdle, reducing loading times is a priority. It is essential to test apps on various devices and operating systems to ensure that load times are similar across different usage scenarios.
